TERMS AND CONDITIONS



General

Welcome to our Website. If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Luna Pyxis’s relationship with you in relation to this Website. If you disagree with any part of these terms and conditions, please do not use our Website.

The following terms and conditions will apply between you and Luna Pyxis, when you buy an item from www.lunapyxis.com.



Privacy policy

Our privacy policy which sets out how we will use your information, can be found here. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

When you register to use our Website we need to know your name, postal address and email address. We may also ask you to provide your date of birth and other relevant information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service.

Our site uses cookies to keep track of how often you visit the site, contents or your cart and wish list and previous purchases. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.



Terms of sale

By placing an order you are offering to purchase a product and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We aim to dispatch all items within 48 business hours (provided they are in stock).

Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.

*Order:  When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

*Pricing: The prices payable for goods that you order are as set out in our Website.  Delivery costs will be charged in addition. We try to make every effort to ensure that all items are described and priced accurately. In the event that a product is listed at an incorrect price due to a typographical error, we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price or cancel. We will only process any such order with your authority.

*Discount Codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

*Delivery: We aim to dispatch all orders within 48 business hours. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. All orders are sent from South Korea and delivered by Korea Post. Luna Pyxis can accept no responsibility for packages that are signed for by someone other than the addressee. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used (if required). For delivery & returns policy please click here. You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.



Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email to contact@lunapyxis.com of the problem within 2 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within reasonable time of the specified delivery date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 20 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:

--to make good any shortage or non-delivery; or

--to refund to you the amount paid by you for the goods in question in whatever way we choose.

Same as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause above.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or postal services.

No responsibility is assumed for any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, or service provider / Internet / web site / use net accessibility or availability, traffic congestion, or unauthorized human intervention. Though the above causes are not exhaustive & changes to the same can or will be made at the sole discretion of Luna Pyxis when required without giving notice or any form of communication to Loyalty scheme members as individuals or groups.



Our rights

We reserve the right to change these Terms & Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms & Conditions have been changed. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the Website.

We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our Website. From time to time our site may contain technical inaccuracies or typographical errors.