Delivery and returns



General

We aim to dispatch all regular orders within 48 business hours. If there is a delay, we would let you know.

All purchases will be shipped from our office in South Korea. 

Shipments are arranged via Korea Post with a tracking number. A shipment confirmation email will be sent to you after the order has been shipped.

*Please note that the customer is responsible for custom charges if applicable.



Delivery time

Delivery time may vary, in most of cases it takes about 7 to 20 working days but delivery can be delayed due to customs verifications or it can be longer depending on the country.

Please note that if you make an echeck payment, your parcel will be sent only after the payment was cleared by paypal.



Tracking your parcel/ undelivered parcels

All parcels are sent via registered airmail, you will receive your tracking number via email after the order has been shipped.

You can track your order here: http://www.17track.net/en

If your parcel is not delivered after 20 days, please check the tracking informations. The parcel may be waiting for you at the post office. If your parcel is not delivered within 30 working days of the mailing date, please contact us with your order number and your name, we will file a claim and refund or resend your order depending on the informations we will be provided by the post services. No refund will be issued before 30 working days.

If the parcel is not delivered for a name/address error or because you were not home, the parcel will be returned to us and you will be responsible for the shipping charges + 2usd return fees. 

**Special note to U.S.A customers: if your order is not delivered due to local post services, the order won't be refunded unless the parcel comes back to us.



Returns

It is important for us that you are completely satisfied with your order. We do our best to show the exact image of the products. If for any reason you are not satisfied with your purchase, we will gladly issue a refund for the value of the item or exchange your item. Original shipping fees are not refundable.

Please contact us and return your item within 48hours after you received your order.

Unless the item is defective, the original shipping fees are not refundable.

All refunds willl be credited to the original form of payment.